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Factory Reset
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My Galaxy S5 will not receive or make calls. It won't rest with the Volume Up/Home/Power method. Is there another way to do a factory reset?
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Re: Factory Reset
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You can do it as well (and is the preferred method) via Settings>Backup and Reset>Factory Data Reset
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Re: Factory Reset
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Just because the phone won't receive or make calls doesn't mean it needs a factory reset. Have you powered off the phone and removed the SIM card for a minute or two? Have you ensured that the network setting is LTE/CDMA and not Global? Your SIM card may have gone bad; you can get a free replacement by contacting Customer Service or at your local Corporate VzW store.