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Factory Reset
Cedward
Member

My Galaxy S5 will not receive or make calls. It won't rest with the Volume Up/Home/Power method. Is there another way to do a factory reset?

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Re: Factory Reset
lukevinyl
Sr. Member

You can do it as well (and is the preferred method) via Settings>Backup and Reset>Factory Data Reset

Re: Factory Reset
tikibar1
Sr. Leader
Sr. Leader

Just because the phone won't receive or make calls doesn't mean it needs a factory reset.  Have you powered off the phone and removed the SIM card for a minute or two?  Have you ensured that the network setting is LTE/CDMA and not Global?  Your SIM card may have gone bad; you can get a free replacement by contacting Customer Service or at your local Corporate VzW store.

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