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Factory reset issues
waterdogx
Member

did a factory reset and can't reinstall software

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Re: Factory reset issues
vzw_customer_support
Customer Support

There are a few different things that can be causing this trouble. You may only need to log into your Google account with the device. If there was an error with the factory reset, you may need to perform the factory reset again. Are you still having trouble?

 

 

NoahS_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Factory reset issues
kathy65793
Sr. Member

If you are still having this problem try hooking your phone to the computer and go here

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

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