Factory reset issues

[waterdogx]

did a factory reset and can't reinstall software

[vzw_customer_support]

There are a few different things that can be causing this trouble. You may only need to log into your Google account with the device. If there was an error with the factory reset, you may need to perform the factory reset again. Are you still having trouble?

NoahS_VZW

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[kathy65793]

If you are still having this problem try hooking your phone to the computer and go here

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless