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Factory reset on trade in
Teeternm08
Member

I have a trade in under the any smartphone for 800, but the factory reset will not take. Tier 2 had told me trade in as my only option. Will it be reset there and will it cause any issues?

promo from Tier 2 to get it bypassed:

Ostpage 358492
Store: 358493

 

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Correct Answers
Re: Factory reset on trade in
Teeternm08
Member

Galaxy S10+ I saw several other post since saying it didn't matter if it reset since so I believe I am fine, correct.

View solution in original post

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Re: Factory reset on trade in
vzw_customer_support
Customer Support

Hello, Teeternm08. We want to ensure you receive the help you need with this issue. We are sending you a Private Note to assist you further.  

*Cassie

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Re: Factory reset on trade in
vzw_customer_support
Customer Support

Hello,Teeternm08. What is the make and model of the phone you are trading in? 

*Cassie

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Re: Factory reset on trade in
Teeternm08
Member

Galaxy S10+ I saw several other post since saying it didn't matter if it reset since so I believe I am fine, correct.

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Re: Factory reset on trade in
Teeternm08
Member

Galaxy S10+ I saw several other post since asking, saying it didn't matter if it is factory reset. I believe I am fine, correct?

 

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Re: Factory reset on trade in
vzw_customer_support
Customer Support

Teeternm08, thanks for the reply. We do want to make sure that you can reset the device. If you are not able to reset the device all devices are also factory reset when they return to the warehouse. 

 

Reset when the device is on: https://www.verizon.com/support/knowledge-base-222932/

Reset when the device is off: https://www.verizon.com/support/knowledge-base-222931/

-Kevin

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