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Forgot lock screen password but fingerprint still works. Help
cRaZyGuyNYC
Member

Forgot lock screen password but fingerprint still works. Help. I still have access to my phone, apps and certain settings but still get asked for password for certain things but can't use fingerprint in that situation. Thanks in advance.

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Re: Forgot lock screen password but fingerprint still works. Help
vzw_customer_support
Customer Support

Being locked out of your phone isn't ever a good feeling, cRaZyGuyNYC. chris1060 and bearone21 were very helpful, as it's possible you'll need to factory reset your phone to get back into it. Let's attempt one more option, as Android Device Manager can help. Here's a link to get started: http://spr.ly/65828Amiw

 

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Forgot lock screen password but fingerprint still works. Help
chris1060
Sr. Member

Unfortunately, if you have forgotten the password, there isn't really any way of being able to change it. To update the password in Security Settings, you're required to entry the current password to change it. The fingerprint will allow you to unlock the screen, but as you said, some actions require the actual password. There is power that to update our recover use of the password feature, you may end up having to do a factory reset. I may be wrong on this come so before you do a reset hopefully someone else will offer a solution less drastic.

Re: Forgot lock screen password but fingerprint still works. Help
bearone21
Leader

master reset may be required.....

Re: Forgot lock screen password but fingerprint still works. Help
vzw_customer_support
Customer Support

Being locked out of your phone isn't ever a good feeling, cRaZyGuyNYC. chris1060 and bearone21 were very helpful, as it's possible you'll need to factory reset your phone to get back into it. Let's attempt one more option, as Android Device Manager can help. Here's a link to get started: http://spr.ly/65828Amiw

 

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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