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Forgotten Voicemail Password

Cannot access my mother's Samsung Galaxy A11 voicemail.  She has (we all have) forgotten her password to retrieve her voicemails.  All that we have tried, does not work.
Is there a way to redo her password without having the current password????  This time, it'll be written down!  🙂  
Thanks in advance!!

Re: Forgotten Voicemail Password
Customer Support


  1. From the main screen, tap the "Messages" icon.
  2. Tap the "New conversation" icon.
  3. Enter "611611" in the "Recipient" field. Then, tap "Next" on the keyboard.
  4. The "Enter message" field will be selected. ...
  5. Tap the "Send" or "Send SMS" icon. ...
  6. Enter the letter Y in the "Enter message" field.