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Galaxy S10 can't be used for phone calls
MISSSKYE
Member

I have had my S10 since May. For the past month, it has become increasingly more difficult to make or receive phone calls. I can always hear the person on the other end, but they can't hear me at all. It was just once in a while at first, but now it's all the time.

I went through all the suggestions on the Verizon troubleshooting page to no avail. Their next suggestion was to come here and ask for help. Anybody know what to do?

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Re: Galaxy S10 can't be used for phone calls
vzw_customer_support
Customer Support

MISSSKYE, I know how important it is to have a reliable connection, especially for everyday use of your phone. Let's look into this. You mentioned you have taken some steps already. What steps did you complete on your end form the website? Also, do you utilize Wi-Fi Calling? Please provide your ZIP Code so I can take a look at the area.    EricaG_VZW

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