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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Galaxy S10 falling back to 3g?
Al1303
Member

I have an unlocked Galaxy S10+ purchased as a pre-order. Service/coverage/performance was great until about 6 weeks ago when data connections started falling back to 3g (coincidently right about the time the first 5g devices were launching?). Never had this problem with the S7/S8+/S9+ which preceeded this device and did not have the problem during the first months of ownership. I've tried both Global and LTE/CDMA mobile settings as well as roaming on/off with no difference. Have also reset the network settings and no improvement.

Ran the MyVerizon device diagnostics and it tells me "Your phone could be on a better network". No matter what network settings i choose it consistently reports that - hopefully it's not telling me to jump carriers!!

Any thoughts on what else to try?

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Re: Galaxy S10 falling back to 3g?
bearone21
Leader

whether 3 or 4g, the best you'll see out of the network is 5-12mbps & can be slower.

what are your download/upload speeds?

https://www.speedtest.net/

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