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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Galaxy S10e won't send MMS while on Wifi
ram1300
Member

I recently upgraded from a Samsung Galaxy S8 to a Galaxy S10e.  I am now unable to send MMS while on Wifi and they are very slow to send while Wifi is off.  I used the native messages app.  During debugging I switched to Verizon's Messages+ app, and experienced the same issue.  Oddly, I am able to received MMS with no delay.  I believe the underlying issue is that data signal is suddenly weak.  This is occuring in my home where I never had a problem with the Galaxy S8.  The S10e was purchased from Amazon as a refurbished phone.  I moved the sim card over myself (voice and text service work fine so I am confident that the sim card is seated correctly and not damaged)  Has anyone else experienced this?  I am getting close to returning the phone and assuming I got a bad unit, but I'm also wondering if Verizon is throttling my data since I moved the sim card on my own and avoided their "Upgrade fee".  That sounds somewhat paranoid, I know.

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Re: Galaxy S10e won't send MMS while on Wifi
vzw_customer_support
Customer Support

I'm sorry to hear that you're having issues with your messages. When was the last time you picked up a new SIM card? 

EllisandraC_VZW

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Re: Galaxy S10e won't send MMS while on Wifi
ram1300
Member

My Simcard was new in my Galaxy S8 in April 2017.  Calls, text messages, and incoming MMS have no issue.

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Re: Galaxy S10e won't send MMS while on Wifi
vzw_customer_support
Customer Support
ram1300, thank you. I can assure you we are not throttling your data due to you opting to purchase a device from a third party. What ZIP code are you located in? Did this immediately start to happen when you switched devices? When your're trying to send a message are you getting an error message?
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