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Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

Everything on my google account syncs to my phone EXCEPT my bookmarks.

I've turned off sync and turned it back on. I've selected only sync bookmarks. I've selected sync everything. I've logged off and on. I've powered off and on. Numerous sessions with Verizon help desk and their tier 2 desk. Nothing has worked so far.

All of my other google information updates... browsing history, autofill, etc. One possible clue... when I look at the bookmarks on my laptop, and I scroll down to "mobile bookmarks" it still shows the mobile bookmarks from my old phone. When I bookmark something new on my phone it only bookmarks it on my phone as a mobile bookmark (aka I won't see it on my desktop browser as a new bookmark).

Please help! Thank you.

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

P.S. If you are a Verizon, Samsung, or Google tech... the Verizon tier 2 tech who was trying to help me couldn't find an answer or a known issue so he posted it on your internal board today (9/15/21) to get help. Please go there and read his post so it gets the 20 clicks or whatever it needs to move forward. Thanks.

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

Because you can't uninstall Chrome from an android I also tried disabling it and removing all updates, then re-enabling it and re-installing all updates hoping that would get my bookmarks to show up. Nope. There doesn't seem to be a way to IMPORT bookmarks either (I assume because syncing should work). Does someone have a work-around or a solution? Help.

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
vzw_customer_support
Customer Support

Thank you for reaching out to us today. To clarify, is there possibly a software update available for your device?*Estevan

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

I have run all updates

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
vzw_customer_support
Customer Support

mrteecup, it's sounds like you've done everything that would be recommended by Google in the instance of getting that information to sync. Since we have submitted a device issues report for your IMEI via our product forms, then we will need to see what Samsung recommends as perhaps a new update or extension may be needed to get that sync of your bookmarks working properly. 

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

Sounds like I need to switch carriers if no solution is available. I've followed every online suggestion and talked with several tech support people without success. 

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

When will Samsung reply?

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

Still no solution from Samsung or Verizon. Anyone?

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Re: Galaxy S21 Ultra Chrome wont sync BOOKMARKS
mrteecup
Member

Anyone?

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