Galaxy S4 GPS Signal Lost

[paul_i_archer]

Thank you for helping me troubleshoot this issue. I verified all the GPS settings are correct, but it still does not work. There hasn't been any physical or liquid damage to the phone and the build number is LRX22C.I545VRUGOC1 on Android 5.0.1.

I have tried turning the GPS on and off, rebooting/power cycling phone and re-installing software but nothing to this point has helped.

[doublesharp]

Try taking the back cover off and make sure all the tiny screws are right,

especially the one on the top right (when looking from the back). That's

where the GPS antenna is located, pretty sure tightening it is what fixed

my phone. I've had to clean off my light sensor so the screen goes off

while talking (dust gets in through the speaker) and in my case it probably

wiggled out because the lock tite wore off.

[vzw_customer_support]

paul.i.archer,

You're very welcome, we are here to help! I appreciate the additional details of the troubleshooting steps you've taken. Have you tried downloading a third party application for GPS use to see if it works? Are all the other apps working okay?

KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[paul_i_archer]

Hi Karen -

I have tried several programs - Waze, google maps, GPS Test, GPS status etc and none of them can connect through my gps. All other non-GPS based apps are working correctly.

[dblackshear]

i received my new phone. gps is working just fine so far.

On Wed, May 20, 2015 at 11:58 AM, paul.i.archer <forums@verizonwireless.com>