Galaxy S5 doesn't ring when a call comes in
kg304
Newbie

Ever since my husband and I replaced our old phones with the Galaxy S5, we miss calls because the phone doesn't ring nor does it show a missed call.  The only way we know we had a call is if the caller leaves a voicemail.  I have been dealing with Verizon tech help since Nov with no resolution.  This morning I couldn't locate my phone in the house so I called it and it never rang.  Can anyone help or does Verizon care???

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
mama23dogs
Legend

IS do not disturb on?

is a ringtone selected for calls?

AAre other notifications coming in?  Text, alarms?

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
kg304
Newbie

Nope, none of the above.  It's one of those annoying periodic things.  Happens several times a week.

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
mama23dogs
Legend

Are you losing network connection?  Indoors, or deadzones?

IF it's only one phone, I suggest a new SIM card.  If you've only had the phone a short time, consider your options for return or exchange. 

14 days to return and get another new phone

after 14 days it has a warranty period.  If new, it's one year.  Certified devices have 90 days.

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
kg304
Newbie

I don't seem to be able to reply in the forum right now so I'm doing it by

email.

Both our phones have the same problem. Verizon did give me a new phone.

Same issue. I'm told it's because we live near Lake Ontario so we

purchased a network extender. That didn't work as it kept dropping

calls. Also, I don't believe that is the problem since the same thing

happens when I'm driving on a major interstate. We NEVER had any issues

until we upgraded our phones.

On Wed, Jun 22, 2016 at 12:34 PM, mama23dogs <forums@verizonwireless.com>

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
mama23dogs
Legend

Sorry, I'm stumped.  its odd they are both having the problem. 

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
kg304
Newbie

Thanks for trying to help.... I guess I'm going to have to leave

Verizon... I don't really want to but they can't seem to explain the

problem either.

On Wed, Jun 22, 2016 at 9:25 PM, mama23dogs <forums@verizonwireless.com>

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
vzw_customer_support
Customer Service Rep

kg304,


We absolutely care about you having reliable service. The last thing we want is for you to leave us. I am here to help. I will be sending you a private message.


KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Galaxy S5 doesn't ring when a call comes in
vzw_customer_support
Customer Service Rep

The last thing we want is to lose such a great customer. You mentioned having a network extender, did you notice any changes once that was installed?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes