Galaxy S6 - no Data after using Network Extender?

[dexman]

"ends up being".

[BillyG57]

I think the s6 will make calls and text over WiFi network extender should not be necessary

[Pejorative]

I performed a factory reset on the device to no avail.  And I do not believe the phone will text over wifi, unless you use verizon messaging, which I have no desire to install nor use. 

[vzw_customer_support]

We want your device to handoff to our network without any additional efford, Pejorative. Let's keep working towards that goal. We've still got one trick up our sleeves with software repair assistant. It's more thorough than a factory reset as it loads fresh software on your device. Here's a helpful link to get you started. http://vz.to/1N6yVRy Please keep us posted.

LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[zoulas]

I have the same phone with the network extender with the same problem. It seems that an update pushed to the phone caused this problem. I spent countless hours with Verizon tech support, to be honest, they have no clue. They sent me a new phone and new sim, same problem. I offered to send them my network extender and my old Galaxy S6 so they could troubleshoot it in their lab and they declined my offer. Not real sure why they don't take ownership of this problem. My work around is when I leave the house, I go in and out of airplane mode .

[tbo27]

turn off ac 1.0 if on

[zoulas]

That's the first thing I tried and it does not solve the problem.

[vzw_customer_support]

Zoulas

I know how important it is to have a great working phone. When you are connected to your network extender, what signal is showing on your device? When you leave the area of your network extender, what does the signal change to? Does it always work fine after cycling the airplane mode?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[zoulas]

what do you mean "what signal is showing on your device?" Do you mean signal strength? And yes, it always works when cycling to airplane mode.

[vzw_customer_support]

Thanks for the details zoulas. Have you tried to power the Network Extender off an on? Is the software on your device up to date?

KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!