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Galaxy S7 1x data
my2302s
Member

I live in a small town and have had a Galaxy S4 for a long time.  I was able to get 3g with my old phone.  Last week I bought a Galaxy S7, had it set up at the store in a different town, and now I can only get 1x on extended network.  Is there a way to get back to the 3g?

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Re: Galaxy S7 1x data
Ann154
Expert
Expert

Zip code?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy S7 1x data
my2302s
Member

81641

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Re: Galaxy S7 1x data
vzw_customer_support
Customer Support

Thank you for verifying your ZIP Code. It seems you are in an area with limited to no service. For this area, we recommend getting a Network Extender for interior service. If you already have, you can also use Wi-Fi calling. You can review information about our extender here, http://spr.ly/6584Doq5w.

We can also help you troubleshoot to attempt to get better service. Have you attempted any troubleshooting with your device? Are multiple devices affected the same?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Galaxy S7 1x data
vzw_customer_support
Customer Support

It is important that you get good performance out of your device, my2302s. You may want to ensure that you have data roaming enabled on your device. You can find instructions for enabling data roaming by following this link: http://spr.ly/6583DoqQ1.

 

PeterP_VZW

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