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Galaxy S7 doesn't work in data mode
KENSTR93
Member

A couple days ago my phone stopped working (can't access Internet, Maps...) when in data mode.  WiFi works fine.  With WiFi off and data on there are no connections.  At tiop of phone there are "bars" but the small 4G icon no longer lights.  How can I regain access using data?

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Re: Galaxy S7 doesn't work in data mode
bearone21
Leader

have you made sure data is turned on??

call customer service from another phone: 800-922-0204

Re: Galaxy S7 doesn't work in data mode
vzw_customer_support
Customer Support

I know how important data access has become to daily life. I don't want you to be without it for another second. Did you change any of the settings on your device recently? Are you able to make calls or send picture messages? Have you restarted your device since this began?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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