Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Galaxy S7 stuck on initialization screen.
Cbj9739
Member

My S7 was left outside in below freezing temps for an hour. Now it is at the initialization screen and cannot reboot or get back to main screen.

0 Likes
Re: Galaxy S7 stuck on initialization screen.
vzw_customer_support
Customer Support

We appreciate the insights. Please tell us a little more. Is the device showing charging indicator on? Does your device have physical or water damage?

 

0 Likes