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Galaxy S8 Plus Wallpaper Randomly Changes

I have had no problems with the S8 Plus until 7/12/17.  On this date, I noticed that my wallpaper - on both the home and lock screens - would randomly change.  It has never done this before.  I have made no changes to any of the settings.  I do have the Edge application on my phone, but the "autoupdate wallpaper" option is set to "never."  I have spoken with Samsung on two different occasions - once they even remotely connected to my device and checked my settings and found nothing that would be causing this.  They suggested I contact my carrier for assistance.

I paid FULL RETAIL for this device - which, as you know, was NOT inexpensive!  I have checked for updates to the device, but there are none. I have searched the community archive and have found no similar instances of this occurring.

Will someone please give me some advice as to how I can correct this?  It is annoying!  Samsung wanted me to send the phone in to them for 11-14 days, but I cannot be without a phone as I am a healthcare provider and am on call the majority of the time.  I realize this may sound minor, but when an individual pays this much for a device, he expects it to work as it should according to the set up - not the way IT wants to work.

Any advice would be greatly appreciated.

Thank you.

Sean [Removed]

personal information removed as required by the Verizon Wireless Terms of Service 

Message edited by Verizon Moderator

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Re: Galaxy S8 Plus Wallpaper Randomly Changes
Customer Support

ses020570- we want to make sure your phone is working properly. Have you done any troubleshooting on your device? If so, what steps have you taken? Has there been a factory reset done?


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