NATAYA28, Let's make this trade-in process as simple as possible. What phone are you trading in? Is your phone in good working condition and free of damage? Here is a great place to start http://spr.ly/658485Cjy Notice the "Promotional Offers" section for detailed instructions.
Follow us TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!