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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Galaxy book S - black screen?
HBSurfer
Member

was working on my book s watching a video & screen went black! Wont come back on. Power is good!

Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

I'm sure that was a surprise, and I'm sorry to learn this, HBSurfer. Prior to this, was an update performed? Has this unit ever been exposed to any physical or liquid damage? 

Re: Galaxy book S - black screen?
Jcrespo01
Member

I am having the same problem. The screen is black or solid blue if I press the power button. Not able to login. No damage. Have already had it replaced once for a different screen glitch. 

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Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

We want you to be able to enjoy your Galaxy book S. I understand you're getting a black or solid blue screen when pressing the power button. Just to confirm, does this happen when you're not pressing the power button? Please power the device off by simultaneously pressing and holding the volume down & power button for ~10 seconds. Does the problem persist? 

 

-Kia

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Re: Galaxy book S - black screen?
Fwoods88
Member

I am having the same problem and have tried all of the recommended things.

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Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

Let's get to the bottom of this together.  Has your device been wet or damaged at all?  -Sean

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