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Galaxy book S - black screen?
HBSurfer
Member

was working on my book s watching a video & screen went black! Wont come back on. Power is good!

Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

I'm sure that was a surprise, and I'm sorry to learn this, HBSurfer. Prior to this, was an update performed? Has this unit ever been exposed to any physical or liquid damage? 

Re: Galaxy book S - black screen?
Jcrespo01
Member

I am having the same problem. The screen is black or solid blue if I press the power button. Not able to login. No damage. Have already had it replaced once for a different screen glitch. 

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Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

We want you to be able to enjoy your Galaxy book S. I understand you're getting a black or solid blue screen when pressing the power button. Just to confirm, does this happen when you're not pressing the power button? Please power the device off by simultaneously pressing and holding the volume down & power button for ~10 seconds. Does the problem persist? 

 

-Kia

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Re: Galaxy book S - black screen?
Fwoods88
Member

I am having the same problem and have tried all of the recommended things.

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Re: Galaxy book S - black screen?
vzw_customer_support
Customer Support

Let's get to the bottom of this together.  Has your device been wet or damaged at all?  -Sean

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