Re: Galaxy s7 camera

Sharonlashay · ‎07-05-2018

My galaxy s7 Camara stopped working after the update. I keep getting an error message that the camera failed. I tried to clear cache and clear data and it is still not working.

Klue · ‎07-05-2018

Did you reboot your phone in Safe mode to see if the camera works?

Sharonlashay · ‎07-06-2018

Can you please tell me how to reset the phone in safe mode.

Ann154 · ‎07-06-2018

Restart in Safe Mode - Samsung Galaxy S7 / S7 edge | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Sharonlashay · ‎07-06-2018

I rebooted in safe mode and the camera still did not work.

vzw_customer_support · ‎07-07-2018

Sharonlashay

We want this feature to work for you. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted applications, media, pictures and videos on your phone. Power your device off/on and try to access the camera feature on your phone again.

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BFAIR1973 · ‎10-29-2018

I had the same issue. None of the fixes worked (safe mode, clearing caches in Gallery and Camera app, default reset, factory reset, etc). Finally, I did another factory reset then let the battery drain to 0%. After I charged up the phone and powered it on, the camera worked again. I hope this helps!