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Galaxy s7 camera
Sharonlashay
Member

My galaxy s7 Camara stopped working after the update. I keep getting an error message that the camera failed. I tried to clear cache and clear data and it is still not working.

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Re: Galaxy s7 camera
Klue
Sr. Member

Did you reboot your phone in Safe mode to see if the camera works?

Re: Galaxy s7 camera
Sharonlashay
Member

Can you please tell me how to reset the phone in safe mode.

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Re: Galaxy s7 camera
Ann154
Expert
Expert

Restart in Safe Mode - Samsung Galaxy S7 / S7 edge | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Galaxy s7 camera
Sharonlashay
Member

I rebooted in safe mode and the camera still did not work.

Re: Galaxy s7 camera
vzw_customer_support
Customer Support

Sharonlashay

We want this feature to work for you. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted applications, media, pictures and videos on your phone. Power your device off/on and try to access the camera feature on your phone again. 

 

 

Lasina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy s7 camera
BFAIR1973
Member

I had the same issue. None of the fixes worked (safe mode, clearing caches in Gallery and Camera app, default reset, factory reset, etc). Finally, I did another factory reset then let the battery drain to 0%. After I charged up the phone and powered it on, the camera worked again. I hope this helps!

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