I purchased my s7 edge last Sept 3rd. There was a promotion going on for either a fit2 or a 256gb watch. Verizon didn't tell me about promotion and I saw it on tv a couple of days later and I called Samsung. I was given a submission id# for the SD card and told I would get an email in a day or two. I never got anything so I called back about 4 times over the next few months only to be told the same thing and that they were sorry for the delay. Finally I chatted with a Samsung representative who gave me the number for an escalation Dept. I spoke with a supervisor who told me I wasn't in the system... Not even my phone number - funny because I registered my phone and the last 2 Samsung's with them. She also told me that my submission id# wasn't any good. I was told I couldn't do anything about it now.
I think this was all a big scam. I've been with Verizon for about 20 years. Between this and still waiting for nougat is crazy.
Anyone else have gear submission problems? I don't expect Verizon to do anything about it.
I hope you are enjoying your S7 device, tgray62. I apologize that you are having so much trouble with Samsung and their promotion department. I want to help make this right for you. 20 years is a long time and shows a great deal of loyalty. We appreciate your business and I know we can help figure this out. Please reach out to us on Facebook at www.Facebook.com/verizon or on Twitter @vzwsupport
NicholeK_VZW
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