Galaxy5 won't send pics

[Mouseyjoe]

My galaxy 5 won't send pics. It will receive them but not send

[Ann154]

The Galaxy S5 or the Note 5?

Is your cellular data connection turned on and active when when you are attempting to send the picture messages?

[Mouseyjoe]

Yes. I can send texts just not pics.

[Mouseyjoe]

It's anS5

[Ann154]

Call customer service at 1-800-922-0204 from a landline or another phone and ask them to reset your text message feature from their end and see if that works.

[vzw_customer_support]

@Mouseyjoe not being able to send pics is no fun. Let's get to the bottom of this. When did this start? Have you tried to restart your device? What happens when you try to send pictures?
AdrienneP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

MouseyJoe, we want you to use that device to it's full potential. Did you recently migrate from an Apple device to this Samsung phone? Are you having any issues with making/receiving calls? Let’s make sure your mobile/cellular data is working. Turn off your Wi-Fi and try to browse the internet. Next, try to send a picture message. Keep us posted.

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Mouseyjoe · Accepted solution]

I took my phone to a Verizon store and they worked with it to no avail.

They called Verizon techs and they said there was no Verizon software

installed on the phone. I had purchased it through an eBay seller. I

contacted the seller and he agreed to take it back. I purchased another

phone (galaxy s5) through the store. Actually wanted the 7 but they were

sold out. Everyone at the store was very helpful. They tried really hard

to solve my problem.

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Galaxy S 5* - View the full discussion

<https://community.verizonwireless.com/message/1417376#1417376>

[vzw_customer_support]

Mouseyjoe, I am constantly sending my daughter's pictures to my parents, so I understand the importance of being able to send media texts. Lets figure out why this is happening to you.

Can you receive picture messages? Are the pictures you are trying to send from your current phones camera or pictures you have downloaded from online?

MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Mouseyjoe]

The phone wouldn't send pics or receive any multimedia messages. What

Verizon tech services figured out was that it didn't have Verizon software

on it. Would have to be flashed in order for it to work right. Could not

find any where that could do it so I entered it back to the eBay seller I

had purchased it from. I boudht a galaxy s5 from the Verizon store that

helped me with it. Wanted a galaxy 7 but they were sold out. I had 3

salespersons that tried to help me. They were very nice.