Google Play Store - Not displaying Carrier Billing

[jrhammo]

I'm really annoyed that no one at Verizon/Google seem to know what is going on, and each side want to blame the other.  I spoke with Verizon earlier and they said, well, maybe Google's servers are down.  Um, not it.  I was informed I was five start at Verizon, account was setup for it, all the other requirements met, yet, it's not showing as an option (as it once did) in the Play Store.  What gives?!  Anyone? Verizon?

[jrh4054]

You haven't described what your problem is.

[jrhammo]

If you read the title of my post, i clearly said what the problem is.  Inside Google Play Store, when I select payment options, i no longer see Bill to Carrier as an option.  Verizon says everything is good on their end, Google says they have no control over as they just ping the carrier and if the carrier doesn't send anything back, then it doesn't display.  I'm up to second level support at verizon, and that lady doesn't seem to know what is going on either.

In addition, we've attempted many things.  I made sure i had wi-fi off, made sure good standing at verizon - no past due charges, etc, cleared the cache and data from the play store app, done a power cycle, have done a factor reset, you name it, we've done it...

[Ann154]

Honestly I would like to suggest that you purchase a Google Play gift card to load money in your Play Store account.

[jrhammo]

I know that is an option, but the option i want is to bill to my carrier...which SHOULD be available.  Why settle?

[Ann154]

jrhammo wrote:

I know that is an option, but the option i want is to bill to my carrier...which SHOULD be available.  Why settle?

I don't think of it as settling. With the gift card you control the amount that can be spent and your VZW bill won't fluctuate with the various purchases from the Play Store.

[vzw_customer_support]

Dear jrhammo,

Good morning. I know how frustrating it can be when you are unable to bill applications to your bill. Allow us to get to the bottom of this for you.

I am happy to see that we verified your account is not past due. Each month, you have $25.00 limit on carrier billing from the play store. Once you have reached the $25.00 limit, the bill to account limit will no longer be available until the next bill cycle. Have you verified you have not reached this limit?


Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[vzw_customer_support]

Hi jrhammo,

Let's get to the bottom of this for you. I know it's a bit frustrating and the convenience of having it billed to your account is the easiest.  It appears that there may be a problem with an update to the Play Store.  Let's try this. Settings > More > Application manager > Downloaded > Google Play Store > Uninstall updates. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

[jrhammo]

I attempted that and no such luck.  Even restarted phone and it still did not prompt me with the option to bill to carrier. 

I've even cleared cache, cleared data, enabled/disabled the app, power cycled, took the sim card in/out, made sure wi-fi was off.  spoke to verizon on the phone 3 times, including billing area who has verified all account requirements are good.  i've not been able to purchase anything by bill to carrier since may 19, 2013. 

i've spoke to google a few times and they insist that it's on carriers end because all the app does is that it looks to see if the carrier has my account opened to bill to carrier in the background, so that part i understand, so i'm a believe it's on verizon's end.  it's getting pretty damn frustrating that after several calls and trying different things that no one can seem to get this fixed. 

[jrhammo]

>>Duplicate post removed to comply with Verizon Wireless Terms of Service.  Original is elsewhere in this thread.

Message was edited by: Verizon Moderator