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Google isn't working
vmpowers
Member

After a recent update to my Samsung 7 Edge, I am unable to use Google.  I can search a topic but cannot view any of the results from my search. Internet is connected, and all other phone features work as normal. I have uninstalled/reinstalled and restarted the phone several times since the problem solving up-date. Any suggestions for getting this corrected? No need to continue paying for the data plan if I am not going to be able to use it!

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Re: Google isn't working
bearone21
Leader

are you logged in to google??

Re: Google isn't working
chris1060
Sr. Member

If you can search through Google and get results, but can't click a search result link, that isn't a data connection issue. Can you connect to other sites via the browser? Can you connect to Facebook or other sites? As bearone21 asked, are you signed into your Google account? Are you running the most current version of the Google app? If you can connect to other sites, there is no issue with the data. It is Google related.

Re: Google isn't working
vzw_customer_support
Customer Support

There are a number of great questions here in this thread, vmpowers. I'm confident we'll get this back to normal together.

When you mention Google, do you mean this app here:

https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox

If this is the case, one suggestion is to use the Play Store and search for Google. Once found, please Uninstall the app followed by a reinstall. Let us know your results.

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Google isn't working
dosctili
Member

my trouble is i can't use

'ok google" search. it either don't work or comes up a black screen

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