How this issue is still not fixed amazes me.
Group texts suddenly stop working and will spin in their individual chats. You hit download and wait who knows how long for it to go through.
Here is a post from another thread that was locked. I have tried all of this. My issue has been on an S10, S8, and other devices. It does not matter.
"Yep, same issue as literally everyone else here.
Before you try to give me the run-around.
We would like to get to the bottom of this with you. We have sent you a Private Note for more direct assistance. Let us know if you have any trouble responding to such.
Can we actually post a resolution bc I have the exact same issues except I just switched from the s9 instead of the plus and all mms seems to stop working when group messages stop. This has been a problem for YEARS!
Ok, so I have sent a private message as I was instructed to do and have not received a response. In that message I advised that on 7/31/21 a friend of mine asked me about a mms I had sent him that day. I hadn't sent him any message in over a month. Upon further review I found that that pic he had just received was sent on 6/12/19. Today my mother called me about a video she had just received. Again I had not sent her anything and that message was sent 12/10/20. What is going on here? What I originally thought was the problem was my mms messages weren't sending randomly but this has turned into something much bigger. Right now my workaround is to placed my phone into airplane mode, close the text app, remove phone from airplane mode, share the message to the same recipient, and then delete the original. Has about a 75% success rate but I shouldn't have to do this. Perhaps finding a new carrier is the better option.
Same problem here. It's been going on for a few months now but I've only had my Samsung A71 5G since maybe mid-year 2020. I've tried restarting my phone, I've tried deleting the group txts (not optimal since there is sometimes info I want to refer to later in them, like when planning a trip), making sure my phone is up to date of course, etc.
I'm using the txt messaging app that came with the phone which is just called "Messages", V 184.108.40.206. The messages will cease to come in to the group txt & will instead go to each individual's txt list - but they don't *actually* come in. It just shows that they're downloading but they don't unless I go in & select each one. Then they'll sometimes start to come through to the group & sometimes I have to restart & try it all again & wash/rinse/repeat/etc/etc/etc.
More recently my txts don't send to the group either & resending only sometimes works.
I only have 2 other people in the particular txt group that I use all the time. One is using an iPhone & one is using an Android so it's not platform-specific. Verizon's system is where the difficulty is happening because it doesn't just happen with one person's txts & not the other. It happens simultaneously with both - everything stops working at once.
This appears to be a long-standing problem so it would be excellent if tech support would post some solutions for us to try.
Thanks & happy new year!
We don't want this to be an ongoing problem. A group message is a multi-media message that requires a data connection on our network. Is your device connected to Wi-Fi or our cellular data network when you have this issue? We recommend that you disable Wi-Fi and connect to our cellular data network when sending group messages. Let us know if this step works for you.
As I've stated in my own post the problem is not wifi. I can personally attest to doing the same troubleshooting and seeing the same results. This is a network issue.
Still haven't gotten a response to that private message, btw.
Added bonus I used to be vzw phone technician. It's not us!
Oh, my! I deeply apologize, as I'm not showing a previous Private Note from you. We want you to be able to use your device as intended & are here to help! I've sent you a Private Note. Please reply at your earliest convenience. -Kia