HD Calling??

[CTGalloway21]

The latest update turned back on HD calling.  Since I have weak signal, it constantly drops calls.  There is no longer an option to turn it off on the S20.  I have tried to turn it off through the website but when I click unenroll, the website gives an error message.  Customer support chat has been basically useless.  HELP!!!  My phone will not work.  

[vzw_customer_support]

Good morning, CTGalloway21, We want your device to work as intended. I understand that you are unable to disable HD Calling. Please try to turn off Advanced Calling as per this link (https://www.verizon.com/support/knowledge-base-229454/) and keep us posted. -Antonio

[CTGalloway21]

Advanced Calling no longer shows up under Connections.  

[CTGalloway21]

is VZW support even checking back in to these posts?  

[CTGalloway21]

@vzw_customer_support       any updates?  

[CTGalloway21]

If it doesn't get turned off, I will have no choice but to switch providers.  Why won't Verizon help me?!?!?!?!?!

[vzw_customer_support]

CTGalloway21 I do see that we responded to your post. Did you see the reply? -Tionna

[vzw_customer_support]

We would like to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist. ~Vic