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I followed your suggestions, thank you, and still won't work.
Attached is a screen shot of the error I keep getting. I have reset the
password several times today. My password works when I dial *86.
Thanks!
On Jun 19, 2014 12:58 PM, "Verizon Wireless Customer Support" <
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I appreciate you taking these steps, annadot! I would like to check the provisioning of Visual Voice Mail on your line. Please follow me back and send a Direct Message so that we can get to the bottom of this!
Thank you,
YaleK_VZW
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Someone via Twitter actually already got me set up!
Thanks so much for your help!
On Jun 21, 2014 1:17 PM, "Verizon Wireless Customer Support" <
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Hi annadot, can you share the steps you used to get your visual voicemail set up. I pay for it, but haven't been able to use it. Thank you.
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We definitely want to assist in setting up your visual voicemail, cea583. I've provided the step by step instructions here, http://vz.to/1ql8dw2
YosefT_VZW
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I, too, am having this same problem. I have reloaded Visual Voicemail, cleared cache/data, can access my account just fine via *86 and have been subscribed to visual voicemail for some time and all other obvious actions I know of. I have attached 2 screenshots of the action visual voicemail is taking to get the 2nd image, an error. I have noticed that the S5 is NOT on the list of compatible devices. Can a Verizon representative verify that it is, in fact, compatible? Thank you...
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Further, Have tried hard-reset (remove/replace battery). Unsubscribed/resubscribed to Verizon Visual Voicemail in my phone plan. Reloaded Visual Voicemail app. Am sure I have also done other things I have forgotten about. All to no avail.....
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I truly appreciate you taking the time to reach out and complete the troubleshooting you've done thus far.
The S 5 is eligible for visual voicemail. The subscription cost for this device would be $2.99 per month. Is the visual voicemail feature currently set on the account? Have you seen a charge for visual voicemail on past bills?
YosefT_VZW
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Yes, I am being charged the $2.99 monthly fee.
Thank you for your assistance.
On Jul 7, 2014 8:46 AM, "Verizon Wireless Customer Support" <
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Thanks for the information cea583. I know this is frustrating. We can remove the feature until its fixed. It can either be removed online via My-Verizon http://bit.ly/xB4iTc or via customer service. We can also try resetting the feature on your account via our system.
KinquanaH_VZW
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