Hands Free Mode keeps turning itself on. How do I stop it?

[jstevens8352]

I have repeatedly turned off hands on mode (Settings/Device), but it keeps turning itself back and the stupid voice wants me to say "Hi Galaxy" or asks if I'm having a nice day.  It may have been a nice day, but not after hearing that voice.  This seems to be associated with receiving a notification.
How do I turn off this feature such that it only comes on when I want it to?

John

[stargazer72460]

I was trying to duplicate your problem and I might have discovered a solution.

Press the Menu key

Select Settings

Choose the My device tab

Select Lock Screen

Look at the bottom of this page for Wake up in lock screen

If there is a checkmark there, this might be causing your problem (uncheck it)

You can also Select the Set wake-up command to see what has been programmed (you can reset them from here)

[vzw_customer_support · Accepted solution]

I'm sorry to hear about this issue that's occuring with your phone jstevens8352. Have you tried adjusting the notifications on your device? I have listed them below:

  • From the home screen, select Apps (located in the lower-right).
  • From the Apps tab, select Settings.

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  • From the My device tab, select Sound.

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  • Select Notifications. 

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  • Select a notification then select OK.

Do you have any apps that may be tied into this setting? If so, please temporarily remove. I would also recommend safe mode? Put the phone into safe mode and test the device, then disable the setting. Here is a link to the steps http://vz.to/1hCWfLm .

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[jstevens8352]

Thanks, I checked and I did not have wake up in lock screen checked.  I turned it on then off just to be sure.  Hands free mode still comes whenever there is a notification.  One way I can force this is to change WIFI connections.  Whenever I do this hands free mode is turned on.

[jstevens8352]

Thanks, I put the phone in safe mode.  While in safe mode I changed WIFI connections and hands free mode came back on.  At least that should eliminate any of my Aps as the cause.

Hands free mode comes whenever I receive a notification.  Changing WIFI connection is just one way I can force a notification.

[jstevens8352]

I think the problem is fixed.  I oouldn't find a settings option under the Aps menu, but I did find the Sound option under the Home/Settings My Device tab.  On that screen I found the "Default notification sound" was set to Verizon Alert.  I changed it to Beep.  I then changed WIFI connection and hands free did not come on.

Thanks again.

John