I have NOT dropped my phone, yet the screen cracked in two places. The LCD is fine. I called Verizon, who told me to call Samsung. I called Samsung, on Verizon's advice, and was told they are aware of the problem. I can send it back to Samsung and they will repair/replace the phone, but I will be without a phone for a minimum of 7-10 days after they receive it. This, to me is unacceptable. Anyone else face the same problem? I can go through insurance and pay 99.00 for something I did not do to replace the phone! If Verizon and Samsung are aware of this problem, I strongly feel that Verizon should replace my phone(not through insurance) and send it back to Samsung!
only $99, i thought it was closer to $175.
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