Hello, DaleCal. You're truly valued to us, and we wouldn't want to lose you. It does worry us to hear of the problems experienced when trying to place the order, and we do apologize for this matter. We do want to make sure you have a good option for your new line, and we will do everything in our hands to help. We have sent you a Private Note to better assist with this matter. DavidR_VZW
I've run into issues with support reps before as well. I check on features and if they will work when getting a new phone. Then after the fact I run into problems and am told something different. Very frustrating and it's been going on for years. I guess it helps their metrics.
SBMongoose, we understand the importance of making sure you receive accurate information. We do want to make you aware that Verizon branded billing features are not supported on Open Development (OD) certified Open Market smartphones. This includes the following: