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Help
FrankLmd
Member

My Device screen is fully charged the screen displays the word Verizon with a check mark next to it and 4 blinking circles below, Device will respond to nothing tried turning off will not respond???? need Help!!

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Re: Help
vzw_customer_support
Customer Support

We want to make sure that your able to enjoy the Samsung Galaxy S8 device, FrankLmd. Have you tried to restart the device using the Soft Reset feature? Here is a link how: https://www.verizonwireless.com/support/knowledge-base-211216/ . Do you know if the device was attempting an update before this issue started?

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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