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Hotspot on S21 and S7 drops connection multiple times an hour
Earthur311
Member

I have no broadband internet access where I live and pay for 50GB data a month each on two phones.  This is mobile hotspot data.  I use an app on my laptop that monitors my internet connection and that reports connection drops lasting between several seconds to over a minute every day.  For example it reports today that my signal dropped 156 times in the last 24 hours.  The log shows me exactly what time it dropped and what time it picked up again.  It makes no difference which hotspot of the two phones that I am connected to.  I would like to know how to fix this. Here is a screenshot of the drops just this morning.

Earthur311_0-1663507192273.png

 

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Re: Hotspot on S21 and S7 drops connection multiple times an hour
vzw_customer_support
Customer Support

Earthur311, having reliable service is key. To see that you're having issues is concerning. Just to ensure that we are understanding you correctly, you do not have any data/Internet usage on your hotspot due to the constant dropped signal? 

 

-Nicci

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echobuster
Earthur311
Member

Yes, that is correct.  It drops constantly, reconnects again anywhere from a few seconds later to over a minute later.  How about helping me with this?

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