Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Hotspot service not working.
Ledmond
Member

In McKinney, TX.  It's the service, not my phone.

0 Likes
Re: Hotspot service not working.
vzw_customer_support
Customer Support

Ledmond, as a Hotspot users, I know how important that connection may be. Let's get to the bottom of what is happening. What exactly happens when you attempt to use the Hotspot? When did this begin? Are you able to use the cellular data on your phone without issue? Do you recall any recent changes to the phone such as new software or apps? Or, perhaps changes to the area itself?

LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Hotspot service not working.
Ann154
Expert
Expert

Have you verified your plan has the mobile hotspot feature included? Which plan do you have? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes