Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Hotspot
Jsmcwilliams32

Why has the speeds dropped since I switched to a 5g phone from 4g? My howspot was awesome with the older version.

0 Likes
Re: Hotspot
DMathews1
Novice

I've been telling lots of people to "not go to nationwide 5g" because it's not ready for showtime;   speeds are oftentimes slower than 4G LTE.   The sad reality is once you have it, you can't get rid of it.   You're kind of stuck.

 

It I stay on 4G LTE where I live, speeds are great!  If I drive 3 blocks away and get "stuck on the Nationwide Verizon 5g", the speeds go down considerably.  - - I'd rather just turn off 5G;  unfortunately, that's not possible.

0 Likes
Re: Hotspot
vzw_customer_support
Customer Support

Service concerns are not what we want for you. Allow us to help. Is the issue only when using Mobile Hotspot on your device? Does this issue happen everywhere you go or just at a certain location? Any problems with calling or texting? - ChristianP_VZW

0 Likes
Re: Hotspot
vzw_customer_support
Customer Support

We're here to help. What speeds are you currently receiving?

0 Likes