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How Do I Download My Pictures From My Phone To my Computer?
EDWSOW58
Member

What software do I need to download the photo's and videos from my phone to home computer , right now I cannot access the phone when plugged into the computer.

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Re: Ed
kathy65793
Sr. Member

When you plug the phone into your computer swipe the screen down and touch transfer files and that should do it

Also you could download smart switch and will keep everything together

Samsung Smart Switch: Transfer Contacts, Music and More I Samsung US

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Re: Ed
kathy65793
Sr. Member

When you plug the phone into your computer swipe the screen down and touch transfer files and that should do it

Also you could download smart switch and will keep everything together

Samsung Smart Switch: Transfer Contacts, Music and More I Samsung US

Re: Ed
jrh4054
Sr. Member

Before the transfer, you need to change the USB configuration from charging to either MTP or PTP, media or picture transfer protocol.

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Re: Ed
kathy65793
Sr. Member

If they use smart switch it ask the phone for permission and you just have to tap it on the phone when it asks 

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Re: Ed
gma16
Member

how do you change that. my cord doesnt let me have that option it only charges. where on the phone do I find the potion to change it.

Re: Ed
chrispendleton

When I swipe down, I don't have a File Tranfsfer option or anything that changes the USB configuration.  I have a Pixel phone.

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Re: Ed
vzw_customer_support
Customer Support

I'm sorry for any confusion this has caused, chrispendleton. I know how important it is to be able to save your pictures to your computer. You can find detailed information on how to transfer these files using this link. http://spr.ly/6603ENxHd Option 2 will provide you with the steps depending on the operating system you are using and walk you through the steps to locate the 'File Transfer' options. Does this help?

 

GersonG_VZW

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