Connect phone to USB cable that came with the phone. Connect the other end of the cable to an open USB port on the computer. Computer loads drivers. Open the file explorer program on the computer. Explore the phone from the program. Drag and drop.
Please tell me what is so confusing about it?
Although if you have a Mac that requires a different instruction set.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
If you're saving your contacts to your Google account or Verizon's Backup Assistant, you can retrieve them from those sources. Photos, documents, and music can be transferred by 'dragging and dropping' as described above. There also are apps in Google Play that will back up your files (SMS Backup and Restore works well for texts).
I know that keeping all your pictures, music, contacts is important thomashay. The community is correct. You can use our Backup Assistance plus application http://tiny.cc/2vnavw . Here are some additional steps to transferring this information http://tiny.cc/k2navw . Let me know if this information was helpful.