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How do I change voicemail preferences?
TJ-JULIE
Member

Is there a way to change the message at the beginning of a voicemail? Example phone # calling from, time , date, duration of call etc.

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Re: voicemail preferences
Ann154
Expert
Expert

That's the envelope information and you can turn it off or on in the voicemail preferences.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: voicemail preferences
Ann154
Expert
Expert

That's the envelope information and you can turn it off or on in the voicemail preferences.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: voicemail preferences
vzw_customer_support
Customer Support

I like the option to customize my experience. I’m confident we can work on your options, TJ-JULIE. In fact, Ann154 mentioned something great. You can hear the envelope information by pressing the number 5 at the end of listening to the new message. https://www.verizonwireless.com/support/how-to-use-voice-mail/ Depending on your voice mail type as well as your area, you may have alternative options to have the envelope information play sooner. Just to clarify, are you currently hearing the envelope information at the start of the message or are you looking to activate that option? When you check your voice mail, do you check through the Voice Mail app on your phone or do you dial into your mailbox? What zip code did you begin service in?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: voicemail preferences
Mansher20301
Member

Change amount of rings before voicemail picks up

 

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Re: voicemail preferences
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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