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How to get screen to stop rotating?
nlondrie
Member

After waking this morning, I turned on screen rotation to watch a video. When the video was finished, I turned off screen rotation, but the screen continued to rotate. I searched online for help, tried turning rotation on and off again, checked settings and tried turning it on and off there, restarted the phone, tried turning it on and off again, but all to no avail. How do I get the screen to stop rotating? I want to avoid a factory reset if at all possible.

By the way, I have a Galaxy S7.

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Re: How to get screen to stop rotating?
vzw_customer_support
Customer Support

nlondrie,


That is definitely odd and we want to make sure your phone is working just as it should. Since this started has there been any damage to the phone or even minor drops? Try placing the device in Safe Mode and see if the screen will rotate. See how to enable Safe Mode here https://www.verizonwireless.com/support/knowledge-base-203266/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How to get screen to stop rotating?
PureToxic
Member

I have a Galaxy S21 Ultra and I can't find an option to even stop it from rotating.. Ive looked everywhere under settings- I don't know what to do ?

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Re: How to get screen to stop rotating?
vzw_customer_support
Customer Support

We know being able to manage your own phone is important, and we can certainly help with this, PureToxic. For detials on this settings, please see the page below. https://www.verizon.com/support/knowledge-base-236173/ *Zaak

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