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How to initiate the trade in for credit?
BostonRed
Member

Hi, 

I ordered a new Galaxy S22 online, and said I would return my S10 for credit. I received the S22 yesterday, but there were no instructions on how to return the S10.

 

May I take the S10 to a local Verizon store once I've wiped it? Is that the easiest way to guarantee the credit?

Or will Verizon reach out to me with instructions on how to return the S10?

 

thanks,

BostonRed

 

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Re: How to initiate the trade in for credit?
vzw_customer_support
Customer Support

BostonRed, congrats on the new phone. I realize it's been a few days since the original post. Did a box come since then? If not, then a trade-in box can be reordered here:
 https://www.verizon.com/sales/digital/tradeinstatus.html

-David

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Re: How to initiate the trade in for credit?
BostonRed
Member

Hi David, no box has been received. I'll give that link a try, thanks.

 

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Re: How to initiate the trade in for credit?
vzw_customer_support
Customer Support

Perfect! Please keep us posted. We want to make sure you can send that device as soon as possible. 

~Gina

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