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I can't get my Samsung S9 to download photos to my computer
Carmen_Wubben
Member

When my phone is plugged into my computer by the cord, my computer makes a noise so I know it senses the phone, but the phone doesn't show up when I open Windows Explorer or File Explorer. I need to get the photos onto my computer. I have my phone set to file transfer. Help!

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Re: I can't get my Samsung S9 to download photos to my computer
bearone21
Leader

in the usb drop-down you need to select media, not charge only.

Re: I can't get my Samsung S9 to download photos to my computer
tikibar1
Sr. Leader
Sr. Leader

Since you indicate you've already changed the USB mode to File Transfer, have you tried a different USB cord or a different USB port?  If all else fails, you could back up the photos to your Google Photos account and then download them from that account to your computer (and also provide you yet another photo backup).

Re: I can't get my Samsung S9 to download photos to my computer
Carmen_Wubben
Member

I had already done that, but thank you for your response.

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Re: I can't get my Samsung S9 to download photos to my computer
Carmen_Wubben
Member

I did try another USB port, but thank you for the suggestion. I did end up figuring it out though by trying a bunch of different things!

Re: I can't get my Samsung S9 to download photos to my computer
tikibar1
Sr. Leader
Sr. Leader

What turned out to be the issue?

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