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I can't import my photos to my computer since the software update. I just keeps asking me if my device is unlocked.
ctpate37
Enthusiast - Level 1
‎07-17-2016 03:07 PM

This has actually been happening since the previous software update, but I was hoping this last update would fix it and it did not. 

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Re: I can't import my photos to my computer since the software update.  I just keeps asking me if my device is unlocked.
tikibar1
Community Leader
Community Leader
‎07-17-2016 03:43 PM

With the Marshmallow update, the default USB mode is charge only.  Have you pulled down the notification shade, tapped where it says USB Charging, and changed it to File Transfer?

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Re: I can't import my photos to my computer since the software update.  I just keeps asking me if my device is unlocked.
tikibar1
Community Leader
Community Leader
‎07-17-2016 03:43 PM

With the Marshmallow update, the default USB mode is charge only.  Have you pulled down the notification shade, tapped where it says USB Charging, and changed it to File Transfer?

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Re: I can't import my photos to my computer since the software update.  I just keeps asking me if my device is unlocked.
ctpate37
Enthusiast - Level 1
‎07-17-2016 04:04 PM

tikibar, you rock!  I should have asked you months ago.

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