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I cannot take a screenshot
LJ2316
Member

My galaxy s9 is not taking screenshots

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Re: I cannot take a screenshot
tikibar1
Sr. Leader
Sr. Leader

Which method isn't allowing you to take a screenshot?

How to Take a Screenshot on the Galaxy S9

Re: I cannot take a screenshot
LJ2316
Member

The volume down and power button

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Re: I cannot take a screenshot
tikibar1
Sr. Leader
Sr. Leader

Are you pressing the buttons at the same time for approximately 2 seconds?

 

Re: I cannot take a screenshot
vzw_customer_support
Customer Support

I'm sorry to learn that your device is not taking screenshots, LJ2316. I understand that you are following the steps listed at this link (http://spr.ly/6602Ebqmm).

 

We are committed to assisting you as much as possible. Let's get some additional information.

When was the last time that you were able to take a screenshot with your phone?
Has the phone ever been dropped?
Is there any visible physical or water damage?

 

AntonioC_VZW

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