I cannot take a screenshot

[LJ2316]

My galaxy s9 is not taking screenshots

[tikibar1]

Which method isn't allowing you to take a screenshot?

How to Take a Screenshot on the Galaxy S9

[LJ2316]

The volume down and power button

[tikibar1]

Are you pressing the buttons at the same time for approximately 2 seconds?

[vzw_customer_support]

I'm sorry to learn that your device is not taking screenshots, LJ2316. I understand that you are following the steps listed at this link (http://spr.ly/6602Ebqmm).

We are committed to assisting you as much as possible. Let's get some additional information.

When was the last time that you were able to take a screenshot with your phone?
Has the phone ever been dropped?
Is there any visible physical or water damage?

AntonioC_VZW