Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I cannot take a screenshot
LJ2316
Member

My galaxy s9 is not taking screenshots

0 Likes
Re: I cannot take a screenshot
tikibar1
MVP MVP
MVP

Which method isn't allowing you to take a screenshot?

How to Take a Screenshot on the Galaxy S9

Re: I cannot take a screenshot
LJ2316
Member

The volume down and power button

0 Likes
Re: I cannot take a screenshot
tikibar1
MVP MVP
MVP

Are you pressing the buttons at the same time for approximately 2 seconds?

 

Re: I cannot take a screenshot
vzw_customer_support
Customer Support

I'm sorry to learn that your device is not taking screenshots, LJ2316. I understand that you are following the steps listed at this link (http://spr.ly/6602Ebqmm).

 

We are committed to assisting you as much as possible. Let's get some additional information.

When was the last time that you were able to take a screenshot with your phone?
Has the phone ever been dropped?
Is there any visible physical or water damage?

 

AntonioC_VZW

0 Likes