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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I forgot my password to logon the phone
marieh
Member

I cannot believe I did that.. instead to stick with the same old password, i created a new one and did not write it down! what do i do?

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Re: I forgot my password to logon the phone
vzw_customer_support
Customer Support

marieh,

Oh no! I want to make sure that you have full access into the account. With the device being locked out has it asked for you to enter in your Gmail E-mail information in? If not, the only way we can get past this lock screen is to do a factory reset on the device. The best way to do that when you can't get into the phone is by following this link: http://vz.to/1t3oQiA Please keep us posted if you have any other questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: I forgot my password to logon the phone
vzw_customer_support
Customer Support

marieh,

Oh no! I want to make sure that you have full access into the account. With the device being locked out has it asked for you to enter in your Gmail E-mail information in? If not, the only way we can get past this lock screen is to do a factory reset on the device. The best way to do that when you can't get into the phone is by following this link: http://vz.to/1t3oQiA Please keep us posted if you have any other questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport

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