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I need customer service
James444
Member

This is more of an attempt at talking to customer service. About two weeks ago my signal got very weak at my house, to the point that I can only make calls standing in my front yard. As you can imagine calling the number and being on hold while it is 90 degrees outside isn’t working. Along with voice my internet signal has gone away so waiting around for live chat doesn’t work. Talking to the chat robot is useless, don’t even know why it exists. Anyhow if customer service could maybe email me that would be sweet because my Verizon phone doesn’t work at my house.

 

Re: I need customer service
Tigerstep
Sr. Member

Verizon in their infinite wisdom does not offer email support when other major companies do.

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Re: I need customer service
vzw_customer_support
Customer Support

Hi James444, we're sorry to hear of your recent service concerns and your hold time in trying to reach us. We understand how important it is to be able to stay connected. Help is here. Are you only experiencing this issue inside of your house? Do you know if anyone else is having the same issue? Do you have Wi-Fi at home?

 

MelissaP_VZW

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Re: I need customer service
James444
Member

I got ahold of Verizon through the chat function. Talked to the first agent, they had me do the troubleshooting on the phone, they switched me to the second agent and we did more trouble shooting on the phone until they had me do a reset and when I signed back in I had a new agent. Of course I had already spent about 2 hours talking to them & had to start all over. At this point I was told-there was a problem but it has been resolved, Verizon has never had signal there (I had great signal until a couple of weeks ago), they are throttling me due to covid, if I want to use the phone I should just connect to my wi-fi. My personal phone has lost signal, my work phone has lost signal, my neighbors Verizon phones have lost signal, inside and outside of the house. With all of that I don't really think it's a phone problem. 

Re: I need customer service
James444
Member

As Verizon has decided to not admit that they have a tower out in my area or even bother to check it looks like I will have to switch to another carrier. I have been a Verizon customer for right at 20 years and now they don't seem interested in solving the problem. I would like to keep the service but what good is it if I can't use it due to no signal?

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Re: I need customer service
vzw_customer_support
Customer Support

I am sorry to hear of your frustration as it relates to your service concern as it relates to one of our towers in the area, James444. I appreciate you being our customer for over twenty years and would not want to lose your business. How long ago did you do troubleshooting with us on this concern? Did we provide any recommendations regarding your phone? 

I can respect your feelings it is not the device but without more details, it's hard to help apart from what you shared with the troubleshooting agent. Please provide me with more specifics as to you zip code and what the the make and model of your device is so I can gather more information to assist. 

 

EdwinW_VZW

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Re: I need customer service
Memehart
Member

THEY DON'T CARE ABOUT US ANYMORE.  I HAVE SPENT OVER 20 HOURS THIS PAST WEEK TRYING TO SOLVE ISSUES WITH NOT BEING ABLE TO MAKE CALLS TO MY HUSBANDS PHONE AND WATCH WHEN HE IS AT OUR HOME. CALL RINGS THROUGH HE ANSWERS I HEAR HIM SAY HELLO THAN CALL GOES DEAD. IM SO DONE WITH THIS. 

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Re: I need customer service
vzw_customer_support
Customer Support

We hear you, and we understand how frustrating dropped calls can be, Memehart. We know getting support with this issue is essential, and we'll be sending you a Private Message to work on this more.

ZakC_VZW

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