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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I think verizon took away the 'free' personal hotspot that I've had ever since I started my plan
lgaret
Member

When I signed up a year ago on the "start" unlimited I 'then' *had* a personal hotspot. I think today I lost it. My 4G icon at the upper part of the phone went out. I had to call. We went through some steps. to where I had to restart my phone and remove the wifi in house house off of the phone. After the restart if I want a hotspot I now have to pay $10 more a month. I feel something has been taken away from me that I had at signup. Did verizon take this capability away that already had? Now I see the hotspot is no longer available with my plan! They took something away from and switched the hotspot to an extra charge! Is this legal? Or am I confused?

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Re: I think verizon took away the 'free' personal hotspot that I've had ever since I started my plan
Tigerstep
Sr. Member

Start Unlimited never had a hotspot nor was advertised as having it. It had an official hotspot allowance added for 2 cycles beginning of Covid-19 relief, but that was it.

Any provisioning for hotspot outside these two months would be a technical error and not Verizon taking something away you're entitled to. If you need a hotspot, Play/Do More is $10 extra.

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