Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I think verizon took away the 'free' personal hotspot that I've had ever since I started my plan

When I signed up a year ago on the "start" unlimited I 'then' *had* a personal hotspot. I think today I lost it. My 4G icon at the upper part of the phone went out. I had to call. We went through some steps. to where I had to restart my phone and remove the wifi in house house off of the phone. After the restart if I want a hotspot I now have to pay $10 more a month. I feel something has been taken away from me that I had at signup. Did verizon take this capability away that already had? Now I see the hotspot is no longer available with my plan! They took something away from and switched the hotspot to an extra charge! Is this legal? Or am I confused?

Re: I think verizon took away the 'free' personal hotspot that I've had ever since I started my plan
Sr. Member

Start Unlimited never had a hotspot nor was advertised as having it. It had an official hotspot allowance added for 2 cycles beginning of Covid-19 relief, but that was it.

Any provisioning for hotspot outside these two months would be a technical error and not Verizon taking something away you're entitled to. If you need a hotspot, Play/Do More is $10 extra.