Was directed here by Verizon agent to hopefully bring this to someone's attention in corporate. not sure of protocol but, if possible, can a community manager PM me about a complaint I have? Thank you.
Alarcchr, I'm sorry that you ran into something troublesome. We always want feedback here, as it's important to make use of it to improve our products and services. I've sent you a private note, so you can share that feedback with us.