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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Incoming calls

Initial problem was that incoming calls were receiving a message "This number is currently not available, Switch 79-1."  I was outside a surgery center waiting on a call saying my wife was ready to be picked.  She had waited an hour until I thought that she should be ready and checked in at the front desk.

After getting home, I checked my Samsung S7 phone.  Using my landline and my wife's cell, I received the message also.  I googled the problem.  Do not disturb was not engaged.  I dialed *73 to remove call forwarding which should not have been on.  After that test calls were directly sent to voicemail.

I need help to resolve issue.


Re: Incoming calls
Customer Support

Hello, miketee4023. We're very sorry to hear about the incoming call issue that has surfaced. We certainly want to make sure that you are able to receive your calls correctly in the end. When did this first begin? Are you able to make outbound calls okay? Are you able to send and receive text messages okay? BrettA_VZW