Incompatible charger after Kit Kat upgrade
Boomer48309
Enthusiast - Level 1

After my phone upgraded to Kit Kat the original charger as well as all other chargers I tried were suddenly incompatible.  I have seen this issue in many other forums as well.  I have tried the following with no luck:

Removed the battery

Used my spare battery

Tried multiple chargers

Tried booting in safe mode

Tried booting with the phone plugged in

Tried booting with the phone plugged in while in safe mode

Tried clearing all my appication caches

Removed all unnecessary apps

Nothing has worked.  The phone has not gotten wet.  As I mentioned it started after it upgraded.  Has anyone successfully solved this issue?

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Re: Incompatible charger after Kit Kat upgrade
vzw_customer_support
Customer Service Rep

How inconvenient that your phone will not charge! I'd like to investigate this further Boomer48309. What make & model device do you have?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Incompatible charger after Kit Kat upgrade
Boomer48309
Enthusiast - Level 1

It is a Samsung Galaxy S4

Mike Boumansour

E: <mailto:Michael.boumansour@gmail.com> Michael.boumansour@gmail.com

C: 248 804 0259

<http://www.linkedin.com/in/mcboumansour>

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Re: Incompatible charger after Kit Kat upgrade
vzw_customer_support
Customer Service Rep

Thanks for the reply Boomer48309. Let's do a deep dive on this issue. May I ask is there any physical or liquid damage on either the charger or the Galaxy S4? We want to make sure that the charging port is clean from all debris. Also, have you tried another charger made by Samsung? Third party charger may not work as well as the manufacturer's charger. Try plugging the device into the charger without the battery to see if there's any eletrica feedback on the device. Pleas eport results after testing.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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