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Individual text tones
Blueeyes2276
Member

With the last update my individual text tones that I had set for some of my contacts disappeared. Will this return? I had to change my messaging app to get them back. I don't like using another app for texting.

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Re: Individual text tones
vzw_customer_support
Customer Support

Blueeyes2276, 

 

We can understand how frustrating that great feature was to you. Our apologies that it is no longer working for you. Let's get s a few details. What was the message application you were using that has this issue now? Was the software update completed on the phone software or the application?

 

Jenelle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Individual text tones
Blueeyes2276
Member

Yes it was the update that made me lose all of my individual text notifications. I have had them since getting my phone almost 2 years ago. I used the messages app that is the default on the Samsung phones. I have always had samsung phones.and never had that problem. I do not prefer to use a downloaded app for my messages but now I have to for the text notifications.  

Sent from my Verizon, Samsung Galaxy smartphone

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Re: Individual text tones
jrh4054
Sr. Member

What Jenelle_VZW should have told you, but didn't, is that the Oreo update removed the ability to customize notifications with the preinstalled messaging app.  This has been a major source of irritation for many S7, S8, and S9 users.  You may have to use another messaging app.

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Re: Individual text tones
vzw_customer_support
Customer Support

Blueeyes2276, we definitely want to help make sure that you are able to have your text tones set up in the correct way that you desire. Are you able to manually apply the text tones that you had prior to the update? What was the exact make and model of the device updated?

 

JoseL_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Individual text tones
Blueeyes2276
Member

Gallaxy S7edge and no I cannot apply the text tones to my individual contacts. I had one update since I lost that capability and it still.doesnt work

Sent from my Verizon, Samsung Galaxy smartphone

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Re: Individual text tones
jrh4054
Sr. Member

JoseL_VZW, are you not aware that Oreo removed the ability to customize notifications?  There are post after post here complaining about it.

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Re: Individual text tones
vzw_customer_support
Customer Support

Blueeyes2276,


I'd be concerned too if I lost a feature on my phone that I relied on. I love the ability to know who is texting me simply by the notification sound that I have assigned. It's essential to be able to use your phone just the way you need to. Let's get a solution in place for you so you don't have to worry about this any longer.


jrh4054 hit the nail on the head when it comes to the reason why this doesn't work. It is a known feature change that Samsung pushed out with the latest update. I know you mentioned you don't want to use an alternate application for texting, and I wouldn't want to rely on a third party application either. The great news is that we have Verizon Messages+, which would not only allow you to fully customize your messages but it has a bunch of other great features as well.


All of the questions within the link below, under the header Compatibility and Customization, will go through your concerns. There is also a lot of other great info on the page as well. Check it out here: http://spr.ly/6581DQZkl

 

I think this is a fantastic alternative, what are your thoughts?

 

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Individual text tones
emesss1121
Novice

I have only had the S7 for two days (upgraded from the S4) and have been trying to customize text tones, so I turned to the forum, and found this thread.

My phne has an app called Message+. It is version 6.6.7. It says it was downloaded from the Google Play Store.

It is set as default, and the Messaging app is Message+.

If this is the app you are referring to, how do I assign specific tones to various contacts? If this is not the app you are referring to I have a few questions.

1 - How do I get it?

2 - It seems there is no cost (I have unlimited texting) is that correct?

3 - Will the historical texts I have on my phone still be available with this app?

Thanks,

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Re: Individual text tones
vzw_customer_support
Customer Support

I love customizing my tones as well Emesss. I am happy to help on how to do the customization per person. For you to assign a ringtone then you need to select the text message. and select the upper horizontal (3) dots and select customize. Once you have select that option then you will see the option to change the notification and tone. 

Your old text messages will merge with Verizon Messages + and if you are on the Unlimited plan then it is Unlimited text. 

Does this help?

 

Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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